RESCO offers various types of Customer Support Agreements (CSA) that can be tailored to fit customers’ situation. The CSA that can be offered can range from providing a simple Preventive Maintenance (PM) to a Complete Maintenance and Repair Contract (MARC). The CSAs that can be offered are flexible and designed to meet customer’s requirements for the specific type and number of equipment. Cost calculations and offers can be designed based on customers’ needs; from flat rate monthly fees to Cost per hour of equipment utilization. The main types of CSAs that can be offered are briefly described below.

Preventive Maintenance Agreements (PM)

This offering is an agreement to carry out on-site Preventive maintenance services performed to Caterpillar specifications on equipment that are enrolled in the CSA agreement.

The PM will be done by trained technicians that can maintain the equipment, and also inspect machines and identify repair indicators that could lead to major costly repairs if not addressed on time.The cost of PM CSA can be calculated for each type of equipment and can be provided based on fixed interval period – e.g Cost of PM for 250 Hr, 500 Hr, 1000 Hr, 2000 Hr, etc.

Complete Machine Inspection programs

Complete Machine inspections or Technical Analysis are done at predetermined intervals, usually 2000 Hr or less depending on severity of application.Trained technicians with advance diagnostic tools visit the site where the equipment are operating at predetermined intervals to carry out complete inspections. Detailed inspection reports are designed based on customers’ needs; from flat rate monthly fees to Cost per hour of equipment utilization. The main types of CSAs that can be offered are briefly described below.

Total Maintenance and Repair

Total Maintenance and Repair Contracts (TM&R) are offered when full responsibility of managing the maintenance and repair of a fleet of equipment is given to RESCO. We are expected to provide technicians on site for managing this CSA.

The costs offering can be on hourly basis, but payable on a monthly basis, summarized for the equipment utilized during the month.

On site supervision

This is an offering provided to customers that have their own technicians and would like RESCO to station on site an experienced service man to follow-up on the regular maintenance, to carry out PM and at the same time carry out on the job training to the customer’s technicians.The provision of PM kits for the machines can be arranged separately, and the kits will be provided on site.

The cost of on-site supervision can be offered with a fixed monthly rate per service man, and a fixed PM kit price for specific equipment for various types of PM services can be offered.

Firm Priced Rebuilds

Firm Priced Rebuilds are customer offering for various types of components, like engines, transmissions, various types of pumps, etc that need to be rebuilt using re-manufactured or new parts, when these components are brought in to RESCO workshop, based on condition monitoring assessments before failures occur. There will be firm parts and labor prices offered for predetermined conditions met.

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